Frequently Asked Questions

Q: [How large is your company and how long have you been in business?]
A: [We are a small unlimited independent company processing payrolls since April 1996. More>]

Q: [How much do you charge and how does your price structure work?]
A: [Our price depends on the type of business and the number of employees. Our minimum price is £35.00. A written quotation is available on request. More>]

Q: [What type of reports are included in the monthly payroll fee?]
A: [Payslips and summary reports are included. Customised payroll reports and bespoke wageslips are available. Email pdf option is also available. More>]

Q: [Can we see an example of a payslip?]
A: [See page 10 of attached brochure or our website or visit our payslip page More>]

Q: [Is there a setup charge and if so, does the set up cost charge change depending on the number of employees? ]
A: [In many cases, a setup charge is not levied. It depends on the business type, how the data is presented and the software being used. Our setup charges if applied will always includes a full payroll audit More> ]

Q: [Do you submit the annual returns electronically to HMRC and the NHS Pension Agency?]
A: [We submit all annual returns electronically. HMRC will pay small employers with 50 or less staff an online filing incentive. More> ]

Q: [How do we setup our payroll with you?]
A: [A letter will be sent to you listing what we need. We will also email you an Excel template to collect your staff details and year to-date figures electronically. In some cases, we can use your last payroll backup. More>]

Q: [How secure is the data?]
A: [We keep onsite and offsite backups of the payroll data. We also have a warm site as contingency where the data is duplicated on another computer and we hold a support contract with Xperience, a local IT firm.]

Q: [How do we communicate payroll data to you?]
A: [Through an emailed excel timesheet, fax, internet submission or post. More>]

Q: [What are your quality control procedures to ensure mistakes do not occur? ]
A: [We have a 4 tier checking system conforming to ISO 9001 standards which includes variances and reconciliations. More>]

Q: [What systems do you use and is it HMRC accredited?]
A: [We use Sage payroll in conjunction with our own internal SQL database system for reporting. We have our own company website system to collect data.]

Q: [What about risk management and serious payroll errors?]
A: [We have professional indemnity insurance as well as business interruption and employers public liability. No claims have ever been made as we have a 99.99% payroll processing accuracy rate.]

Q: [Are your staff fully trained?]
A: [We train all our staff in accordance with the Investors In People standards. Our staff have payroll and accountancy qualifications. More>]

Q: [Can we arrange a meeting to discuss more?]
A: [Yes. Many small busy companies do not have time for meetings hence the reason we post our comprehensive information pack. However, you can visit us on site to see our operation and meet our team. More> ]

Q: [What next?]
A: We recommend that you also see what our clients say about us, look at our current case histories and ask yourself if it is a good idea to outsource. Our online questionnaire should help. When you are ready to take things further, submit your details for a quotation and information pack.

This page was last updated 04/04/2008