Return policy

Thank you for choosing Compupaye! We are committed to providing you with quality products and excellent service. If you are not satisfied with your purchase, we will happily process your return. Please read the following return policy carefully to ensure a smooth return and refund.

1. Return Time Limit

• Standard return deadline: Please submit a return request within 30 days from the date of receipt of the product. We will not be able to accept return requests after this deadline.

2. Return conditions

• The product must be new, unused and undamaged, with original packaging, all labels, accessories and instructions.
• For products that are not returned due to product quality issues (such as color deviation, size discrepancy, etc.), please ensure that the packaging is intact before returning.

3. Return Process

• Return Application: Please submit a return application by sending an email to customer@Compupaye.com, providing the order number, reason for return and product photos.
• Review and Confirmation: Our customer service team will review the return request within 3-4 working days after receiving the application, and confirm the return details with you by email or phone.
• Return the product: After the review is passed, please return the product according to our return instructions. The return shipping fee (except for product quality issues) is borne by the customer.
• Refund Processing: After receiving and checking the product, we will return the refund to your payment account within 5-7 working days. Please note that the refund arrival time may vary from bank to bank or payment platform to platform.

4. Notes

• Special products: Customized products, special promotional products and some special categories of products may not be subject to the return policy. Please read the product details page carefully before placing an order for details.
• Product problems: If the product you received has quality problems, please explain in detail in the return application and attach relevant proof. We will provide priority processing and full refund services.
• Return costs: Except for returns due to product quality problems, the shipping costs and related costs incurred by returns in other cases will be borne by the customer.

5. Customer Support

• We are always committed to providing you with a worry-free shopping experience. If you have any questions about our return policy or return process, please feel free to contact us[customer@Compupaye.com]

At Compupaye, we value the trust and support of every customer. Our return policy is designed to provide you with transparent and reassuring after-sales protection to ensure that your shopping experience is always pleasant and worry-free. Thank you for your trust and love for Compupaye!