Shipping policy

Thank you for choosing Compupaye! We are committed to providing you with fast, safe, and transparent delivery services to make your shopping experience smoother. We use Shoppy as our primary carrier to provide reliable logistics services to customers around the world. Here are the details of our shipping policy:


1. Order Processing

Processing Time
All orders will be processed and packaged within 1-2 business days after payment is confirmed.

During holidays or peak promotions, the processing time may be slightly longer, please be patient.

Order Confirmation

Once the order is processed, we will send you order confirmation and logistics tracking information via email or SMS.


2. Shipping costs and delivery times by country

United States (FedEx, UPS)

  • Standard Shipping Plan: $9.8-16.98 (8-15 working days)
  • Expedited Shipping Options: $19 (5-12 working days)

 

Canada (FedEx)

  • Standard Shipping Plan: $9.8-16.98 (12-16 working days)
  • Expedited Shipping Options: $19 (6-12 working days)

 

United Kingdom (Royal Mail)

  • Standard Shipping Plan: $9.8-16.98 (12-16 working days)
  • Expedited Shipping Options: $19 (6-12 working days)

 

Europe (Germany, France, Spain, Italy, etc.) (DHL, DPD)

  • Standard Shipping Plan: $9.8-16.98 (14-18 working days)
  • Expedited Shipping Options: $19 (7-14 working days)

 

Australia and New Zealand (Australia Post, New Zealand Post)

  • Standard Shipping Plan: $9.8-16.98 (14-18 business days)
  • Expedited Shipping Options: $19 (7-14 business days)

 

Asia (Japan, Korea, Singapore, Malaysia, etc.) (EMS)

  • Standard Shipping Plan: $9.8-16.98 (12-16 working days)
  • Expedited Shipping Options: $19 (6-12 working days)

 

Middle East (UAE, Saudi Arabia, etc.) (Aramex)

  • Standard Shipping Plan: $9.8-16.98 (15-18 working days)
  • Expedited Shipping Options: $19 (7-14 working days)

 

South America (FedEx)

  • Standard Shipping Plan: $9.8-16.98 (12-16 working days)
  • Expedited Shipping Options: $19 (7-14 working days)

 

Africa (Aramex)

  • Standard Shipping Plan: $9.98 (16-22 working days)
  • Expedited Shipping Options: $19 (9-18 working days)

* Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, and some others. We are sorry for this temporary inconvenience.

3. Special instructions

Order abnormalities
If you encounter problems such as logistics delays or package damage, please contact our customer service in time and we will help you solve it as soon as possible.

Address information
Please make sure your delivery address, contact number and other information are accurate. If there are delivery problems caused by incorrect information, the customer will be responsible.


4. Please note
Since it is international shipment, some Countries have tariff requirements ,parcels may be inspected after arriving at the local customs, and customs duties may be incurred. Therefore, buyers need to pay attention to the notice sent by the local customs. The customs duties are charged by the local customs, the seller has no right to charge any customs duties from the buyer.
If the parcels cannot be delivered successfully because the buyer has not paid the customs duties, the seller will not bear any responsibility, and we will not accept any refund request.

* Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, and some others. We are sorry for this temporary inconvenience.


We promise to serve you with professionalism and transparency to ensure that every product is delivered safely and on time. Thank you for your trust and support of Compupaye and we look forward to bringing you a pleasant shopping experience!